Frequently Asked Questions
Everything you need to know about your North Star Scientific experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
Do you offer international shipping?
Currently, North Star Scientific LLC ships exclusively to customers within the United States and its territories to ensure the highest level of service and compliance.
What is your return policy for scientific equipment?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Are your products covered by a warranty?
Yes, all North Star Scientific products come with a standard one-year manufacturer's warranty against defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for your convenience.